Refund Policy

Thank you for subscribing to Daakiya. Our letters and keepsake products are personalized to your child and cannot be resold or reused once produced, so this policy differs from a typical retail return policy.

1. The refund and cancellation deadline: the 25th of the month

Each month's letters mail on the 15th. To keep that schedule we lock in and begin producing the next batch shortly after. Because of this:

• If you request a refund or cancel before the 25th of the month, we can stop your subscription before your next letter enters production, and you will not be charged or shipped again.
• If you request a refund or cancel on or after the 25th, your next letter may already be entering production. We will still process your cancellation so you are not billed again after that cycle, but the letter already in production, or already shipped, follows the no-returns rule in section 2 below and is not refundable.

This deadline applies to the monthly subscription, the one-time single letter, and Gift Letter plans alike.

2. Monthly letters: no returns once produced

Each letter is personalized and produced specifically for your child. Once a letter has entered production, printing, or shipping, we are unable to accept a return or issue a refund for that letter, because the materials cannot be resold, reused, or repurposed for another subscriber. If something is genuinely wrong with what you received, see section 3.

3. Damaged, defective, or incorrect items

If your letter or any enclosed item arrives damaged, defective, or is materially different from what you ordered, contact us at support@daakiya.ink within 14 days of delivery with a photo of the item and your order number. We will, at our discretion, send a replacement at no cost or issue a refund for that shipment.

4. Lost or non-delivered mail

If tracking, where available, or a reasonable waiting period shows your letter never arrived, see our Shipping Policy for the process and timeframes. We will reship or refund that shipment once confirmed. We cannot offer refunds for delays caused by postal services, customs, weather, or other events outside our control, but we will still work with you to resolve non-delivery.

5. The one-time single letter

A one-time, single-letter purchase ($12) is not a subscription and does not renew or bill again. It follows the same production-based rule in section 2: refundable if you contact us before it enters production, not refundable once it does.

6. Gift Letters

Gift Letter plans ($30 for 3 months, $58 for 6 months, or $110 for 12 months) are prepaid, fixed-term gift subscriptions. They do not auto-renew and simply end after the final letter in the term ships. Because the plan is sold and priced as a full term:

• The plan is fully refundable if the first letter has not yet entered production.
• Once the first letter has shipped, letters already produced or shipped are non-refundable under section 2.
• If you need to cancel partway through, for example a change in circumstances for the recipient, contact us at support@daakiya.ink. We will look at refunding the remaining, not-yet-produced letters at our discretion. This is not guaranteed, since the plan is sold at a bundled rate, but we would rather work with you than not.

7. Keepsake Year

The Keepsake Year bound-letters book is a custom-priced, made-to-order product: we confirm the final price with you before you pay anything. Because it is produced specifically for your child after you approve the order, once you have approved the quote and production has started it is non-refundable and non-cancellable, except for damage or defect under section 3. You can cancel for a full refund any time before you approve the final quote, or before production begins, whichever we agreed on at the time of ordering.

8. Subscription cancellation, generally

You can cancel your monthly subscription at any time, either from your account on daakiya.ink or by emailing support@daakiya.ink. See section 1 above for what it means for that month's refund, and our Terms of Service for billing details.

9. How refunds are processed

Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, the credit may take additional time to appear on your statement.

10. Chargebacks

If you have an issue with your order, please contact us first at support@daakiya.ink. We would rather resolve it directly than have you file a chargeback with your bank, which can delay resolution and, if found unwarranted, may result in suspension of your subscription.

11. Questions

Reach us anytime at support@daakiya.ink. We are a small, real team and we read every message.